Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Sinfully) is expected to supervise daily restaurant operations, guide service staff, maintain Shangri-La service standards, and ensure guests receive attentive, efficient and personalized dining experiences. Requirements typically include previous experience in hotel or upscale restaurant food and beverage operations, good knowledge of service procedures, strong communication skills and the ability to lead a team. The candidate should be guest-focused, well presented, organized and comfortable working flexible shifts, weekends and holidays. Experience with point-of-sale systems, restaurant coordination, beverage service and handling guest concerns would be advantageous. A relevant hospitality qualification and good English communication skills are generally preferred.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for its warm Asian-inspired hospitality, high service standards and focus on creating memorable guest experiences. Its Philippine properties include luxury city hotels and island resorts, supported by restaurants, bars, wellness facilities and extensive events operations. Employees commonly work in multicultural teams and receive structured operational training, employee benefits and opportunities for career development within the group. Exact benefits, service-charge distributions and accommodation arrangements vary by property and employment contract. Shangri-La places strong emphasis on professionalism, genuine care, teamwork and consistent attention to detail.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations, particularly in food and beverage, front office, housekeeping and events. Work culture is friendly, relationship-oriented and team-focused, with English widely used in hotels. Island living can provide beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare access and living costs vary by location. Major resorts may offer staff meals, uniforms, transportation or accommodation, but these should be confirmed before accepting an offer. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) work visa; requirements can change, so official Philippine immigration guidance should be checked. Candidates should budget for deposits, travel between islands, typhoon disruptions and limited public transport in remote resort areas.