Assistant Manager/Senior Executive, Information Technology

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the hotel’s information technology operations, ensuring reliable systems, networks, hardware, software, cybersecurity, and user support. Candidates are generally expected to hold a diploma or degree in information technology, computer science, or a related discipline, with several years of hospitality IT or corporate IT experience. Familiarity with hotel systems, Microsoft environments, network troubleshooting, cybersecurity practices, vendor coordination, and IT service management is valuable. The successful candidate should be organised, service-oriented, commercially aware, and comfortable supervising projects or junior colleagues. Strong communication skills are important because the position works closely with hotel departments, suppliers, regional IT teams, and senior management. Flexibility, problem-solving ability, and willingness to support operational issues outside normal office hours may also be expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related hospitality businesses worldwide. Its properties are recognised for personalised service, comfortable surroundings, and strong attention to guest experience. Shangri-La Singapore is a prominent urban resort hotel set near Orchard Road, offering accommodation, restaurants, meeting facilities, gardens, and leisure amenities. The company places emphasis on warm Asian hospitality, service quality, employee development, and operational standards. Technology teams support a broad range of hotel functions, including guest services, reservations, finance, communications, security, property systems, and staff productivity. Working for Shangri-La can provide exposure to an international hospitality environment, cross-department collaboration, vendor management, and technology projects that directly affect both guest satisfaction and daily hotel operations.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in hospitality, technology, finance, healthcare, logistics, and tourism. The culture is multicultural, orderly, and generally English-friendly, with Chinese, Malay, Indian, and international influences visible in food, festivals, and daily life. Public transport is efficient, while housing, dining, and private healthcare can be expensive. The climate is hot and humid year-round, with frequent rain, so lightweight clothing and reliable air-conditioning are useful. For employment, foreigners normally need employer-sponsored permission, such as an Employment Pass for qualifying professional roles or an S Pass for eligible mid-skilled positions; approval depends on salary, qualifications, experience, and government criteria. Employers may assist with applications, but candidates should confirm visa eligibility before relocating. Prepare certified documents, budget for a rental deposit, and research neighbourhoods near work. Singapore offers excellent safety, convenience, and career networking, though its fast-paced lifestyle and living costs require careful planning.