Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office (Receptionist) welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with other departments, and helps resolve guest concerns. Candidates should have hospitality or front-office experience, good communication skills, a professional appearance, basic computer knowledge, and strong customer-service abilities. English proficiency is generally expected; knowledge of Indonesian and additional languages is an advantage. The role requires flexibility for rotating shifts, weekends, and public holidays. Shangri-La expects candidates to be courteous, attentive, reliable, culturally aware, and able to remain calm while delivering consistently high service standards in a busy hotel environment.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalized guest service. Its properties employ teams across front office, food and beverage, housekeeping, engineering, sales, finance, and guest relations. Shangri-La generally emphasizes professionalism, cultural respect, service excellence, teamwork, and employee development. Benefits and working conditions vary by property and country, but hotel roles may include service-charge participation, meals, uniforms, training, health coverage, and staff accommodation or allowances where available. Candidates should confirm the exact package, work location, and employment terms directly with the recruiting property.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali is the most internationally oriented destination, with strong demand for hotel, restaurant, wellness, and tourism staff, while Java provides larger city-hotel markets such as Jakarta and Surabaya. Indonesian culture values courtesy, community, religious diversity, and respectful communication. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although popular tourist areas can be costly. Foreign employees normally need employer sponsorship and the appropriate work and residence permits; working on a tourist visa is not permitted. Employers commonly assist with immigration paperwork, but requirements can change. Before relocating, confirm salary, accommodation, insurance, transport, tax obligations, and contract conditions, and research local customs, climate, healthcare, and housing.