Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, smooth check-in and check-out support, guest satisfaction, and a refined experience for VIP and club-floor guests. Requirements typically include a hospitality or hotel-management background, several years of front-office, guest-relations, or executive-lounge experience, strong English communication, and excellent organizational and leadership skills. Familiarity with hotel systems, complaint handling, service standards, and staff scheduling is expected. The successful candidate should be polished, welcoming, commercially aware, calm under pressure, and capable of coaching a multicultural team while maintaining Shangri-La’s luxury service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, and residences across the world. The company operates properties in major cities and leisure destinations, with a service culture built around genuine care, Asian hospitality, and personalized guest experiences. Shangri-La hotels commonly provide accommodation, dining, spa, conference, and executive-lounge services for both business and leisure travelers. In Indonesia, the group has operated well-known properties serving international visitors, corporate guests, and local customers. Employees generally work in a multicultural environment with structured operating standards, training opportunities, and clear expectations for presentation and guest care. Benefits and service-charge arrangements vary by property, position, and employment contract.

Working in Indonesia

Indonesia is an archipelago offering varied opportunities in hotels, resorts, restaurants, tourism, aviation, and business services. Jakarta, on Java, is the main corporate center, while Bali is especially strong for resort, wellness, events, and guest-relations careers. Lombok, Batam, and destinations in eastern Indonesia offer growing tourism opportunities but may have fewer international amenities. Local culture values courtesy, community, modesty, and respect for religious traditions; dress and behavior should be adapted accordingly. Lifestyle ranges from fast-paced urban living to relaxed beach communities, with generally affordable food and transport, although housing in popular areas can be costly. Foreign workers normally need employer sponsorship and an appropriate Indonesian work permit and stay visa before starting employment. Candidates should confirm relocation support, accommodation, taxes, healthcare, contract terms, and permit responsibilities directly with Shangri-La.