Service Leader - Engineering (Chargeman)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Engineering (Chargeman) is responsible for supervising hotel engineering operations, maintaining electrical and mechanical systems, responding to breakdowns, and ensuring guest facilities remain safe and reliable. Candidates should hold a recognised Malaysian Chargeman competency certificate, typically an A0, A1, or higher qualification, with relevant experience in hotel, commercial, or building maintenance. Knowledge of electrical distribution, generators, HVAC, pumps, fire protection, preventive maintenance, and Malaysian safety regulations is expected. The successful candidate should be able to lead technicians, coordinate contractors, maintain accurate records, respond to emergencies, and work shifts, weekends, and public holidays. Strong troubleshooting, communication, leadership, and customer-service skills are important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service. It operates hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Africa. Shangri-La properties are known for personalised guest care, high operating standards, extensive facilities, and strong attention to food, wellness, and resort experiences. In Malaysia, the group has operated established properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees typically work in a structured international environment with opportunities for technical development, internal training, and progression across hotel departments or other Shangri-La properties. Engineering staff play an important role in maintaining guest comfort, energy efficiency, statutory compliance, and uninterrupted hotel operations.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, facilities management, construction, engineering, tourism, and marine services. Popular island destinations include Langkawi, Penang, Tioman, Redang, and parts of Sabah, while Kuala Lumpur and Johor provide broader urban employment options. Life on the islands is generally relaxed, with tropical weather, beaches, outdoor activities, and a multicultural community, although housing, transport, and imported goods may cost more in resort areas. Malaysian culture combines Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality, while Malay is the national language. Foreign employees usually need an employer-sponsored Employment Pass, and the company must complete the relevant approval and immigration process before work begins. Candidates should confirm accommodation, transport, medical coverage, contract benefits, and work location before relocating. Malaysian citizens generally need only standard employment documentation and local registration procedures.