Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception, concierge, guest services, and night operations at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, several years of front office experience, and strong knowledge of hotel systems and guest service standards. The candidate should have excellent communication, leadership, problem-solving, and organizational skills, with the ability to manage complaints professionally and motivate a multicultural team. Flexibility for rotating shifts, weekends, and public holidays is expected. Fluency in English is essential, while additional languages and experience in a luxury hotel environment are advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for its distinctive Asian hospitality, personalized service, and emphasis on genuine care for guests. Shangri-La Singapore is a landmark urban resort set on Orange Grove Road, close to Orchard Road, and offers luxury accommodation, restaurants, event facilities, gardens, and wellness services. The property serves leisure travelers, business guests, families, and major events. Employees typically work in a multicultural environment with structured service standards, training opportunities, and career paths across the group. The Assistant Front Office Manager role supports the hotel’s commitment to efficient operations, warm guest interactions, and consistently high luxury-service standards.

Working in Singapore

Singapore is a modern city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, and retail. Hospitality professionals can find roles in luxury hotels, restaurants, resorts, events, and guest-experience operations, although competition is high. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is safe, clean, efficient, and convenient, with excellent public transport, healthcare, shopping, and dining. Housing can be expensive, particularly near central districts, so many employees choose shared accommodation or locations near MRT lines. Foreign applicants generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on salary, qualifications, and occupation. The employer usually handles the application. Before relocating, candidates should confirm the pass type, salary, accommodation arrangements, medical coverage, working hours, and leave benefits in the employment contract.