Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth check-in and check-out, effective guest service, accurate room allocation, and prompt resolution of complaints. The role typically requires hotel operations experience, preferably in a supervisory or duty-management position, strong knowledge of front-office procedures, and excellent communication skills. Candidates should be guest-focused, professional, well organised, and confident leading a team during busy periods. Familiarity with hotel systems, cash handling, safety procedures, and Singapore service standards is expected. The successful candidate should be flexible with shifts, including nights, weekends, and public holidays, and able to make sound decisions independently while maintaining Shangri-La's service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. The company is recognised for personalised Asian hospitality, high service standards, and attention to guest comfort. Shangri-La Singapore is a large luxury hotel located near Orchard Road, offering extensive accommodation, restaurants, event facilities, gardens, and wellness services. Employees typically work in a multicultural environment and are expected to demonstrate professionalism, warmth, teamwork, and a strong commitment to guest satisfaction. The group also provides opportunities for career development and international mobility within its global hotel network.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, aviation, finance, technology, and healthcare. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its festivals, languages, and hawker cuisine. Lifestyle is generally safe, efficient, and fast-paced, with excellent public transport, healthcare, shopping, and entertainment. Housing and daily expenses can be high, especially near central areas, so employees often compare accommodation carefully or share housing. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers normally submit the application to Singapore's Ministry of Manpower. New arrivals should arrange accommodation, local banking, transport access, and medical coverage before starting work.