Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is expected to drive meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account development. The candidate should understand the Indonesian market, maintain relationships with event planners and corporate clients, prepare proposals, negotiate contracts and achieve revenue targets. Excellent communication, presentation, networking and leadership skills are essential. The role also requires close cooperation with banquets, catering, rooms and operations teams to ensure successful events and a high standard of guest service.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, elegant accommodation, restaurants, meeting facilities and strong destination experiences. In Indonesia, Shangri-La has operated prominent hotels serving business travellers, leisure guests, weddings and large corporate events. The company places emphasis on genuine hospitality, professional development, guest satisfaction and operational excellence. A senior MICE sales position typically works with corporate clients, event agencies and professional conference organisers while coordinating closely with hotel departments to deliver commercially successful events. Compensation commonly combines a fixed salary with service charge, sales incentives and standard benefits, although the exact package depends on the property and the candidate’s experience.

Working in Indonesia

Indonesia offers varied opportunities across its major islands. Java, especially Jakarta and Surabaya, has the strongest corporate, hotel and events markets, while Bali is particularly attractive for resort, wedding, tourism and MICE careers. Lombok, Batam and other destinations provide growing opportunities in leisure hospitality. Local culture values courtesy, respectful communication, community and religious diversity; modest dress and sensitivity during ceremonies are appreciated. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport, though housing in Jakarta and Bali can be expensive. Foreign employees normally need employer sponsorship and the appropriate Indonesian work and residence permits before starting employment; visa rules should be confirmed with the employer and immigration authorities. Relocation planning should include accommodation, health insurance, tax registration and learning basic Indonesian.