Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hospitality, business, or a related field, together with substantial experience in luxury or international hotel operations, preferably in a senior management position. Strong leadership, communication, commercial awareness, problem-solving, and knowledge of hotel systems are expected. The successful candidate should be highly visible, guest-focused, culturally aware, and capable of motivating diverse teams while maintaining Shangri-La’s service standards. Flexibility to work weekends, holidays, and changing shifts is essential.

About the employer

Shangri-La Hotels and Resorts is a globally recognized luxury hospitality group founded in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalized service, Asian-inspired hospitality, premium facilities, and strong attention to guest wellbeing. In the Philippines, Shangri-La properties include major city and resort hotels, offering accommodation, dining, events, recreation, and spa services. The group places importance on service excellence, teamwork, professional development, and creating memorable experiences for guests. A Resident Manager would typically work closely with the General Manager and department heads to ensure smooth operations, protect brand standards, support commercial results, and maintain a welcoming environment for both guests and employees.

Working in Philippines

The Philippines offers hotel and tourism opportunities across Luzon, Cebu, Boracay, Palawan, and Mindanao, particularly in resorts, city hotels, food and beverage, wellness, and events. Workplaces are generally multicultural, while local culture values warmth, hospitality, family, respect, and personal relationships. Island living can provide beaches, outdoor activities, fresh food, and a relaxed lifestyle, although transport, healthcare access, utilities, and internet quality vary by location. English is widely used in business and hospitality, while learning basic Filipino or local expressions helps with integration. Foreign nationals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employment visa. Do not work on a tourist visa. Candidates should confirm housing, insurance, tax, relocation flights, and contract benefits with Shangri-La before moving.