Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, escorts diners to tables, and helps create a warm and organized arrival experience. Candidates should have hospitality or restaurant experience, strong spoken English, and preferably Cantonese and/or Mandarin. Good communication, grooming, customer-service skills, and confidence dealing with international guests are important. The role requires a friendly, professional manner, attention to detail, and the ability to remain calm during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with restaurant reservation systems and knowledge of food and beverage service would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company with a portfolio of hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and other international markets. Founded in Hong Kong, the group is recognized for personalized service, refined accommodation, distinctive dining, and strong guest-care standards. Shangri-La operates several well-known Hong Kong properties, including Island Shangri-La and Kowloon Shangri-La, serving business travelers, leisure guests, residents, and major events. The company generally offers structured training, internal career opportunities, employee dining, and hospitality benefits. Working for Shangri-La can provide useful experience in luxury hotel operations, particularly for employees interested in restaurant service, guest relations, front office, or wider food and beverage careers.

Working in Hong Kong

Hong Kong is a dense, energetic international city made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. Hospitality opportunities are available in luxury hotels, restaurants, clubs, event venues, and tourism businesses, especially in Central, Admiralty, Wan Chai, Tsim Sha Tsui, and resort areas. The culture combines Cantonese traditions with international influences; politeness, efficiency, punctuality, and respect for hierarchy are valued at work. Life is fast-paced, highly connected, and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and nightlife. Rent can be expensive, so shared accommodation or employer housing is worth investigating. Overseas hires normally require an employment visa sponsored by the employer and must provide a valid job offer, qualifications, and relevant experience. Arrange accommodation, insurance, banking, and transport before arrival.