Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role typically requires a diploma or degree in hospitality, tourism or a related field, along with previous experience in hotel reservations, front office or customer service. Strong communication skills, attention to detail and familiarity with hotel property-management or central-reservation systems are expected. The candidate should be comfortable recommending room types and packages, explaining policies, maintaining accurate records and coordinating with Front Office, Sales and Revenue teams. A professional appearance, service-minded attitude, good English and the ability to work shifts, weekends and public holidays are also likely to be required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and a broad portfolio that includes city hotels, beach resorts and destination properties. Shangri-La Hotel Singapore is a well-established luxury hotel offering guestrooms, suites, dining venues, meeting facilities, gardens and wellness services. Employees typically work in a multicultural environment and serve leisure travellers, corporate guests, event clients and long-stay visitors. The company places emphasis on guest satisfaction, operational excellence and employee development. Benefits and working conditions vary by role and contract, so candidates should confirm salary, service charge, accommodation, meals, medical coverage and other benefits directly with the employer.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Its hotel sector is international and multicultural, with English widely used at work. Life is safe, efficient and convenient, with excellent public transport, modern healthcare, diverse food and many shopping, cultural and outdoor activities. The climate is hot and humid year-round, with frequent rain. Housing can be expensive, especially near the city centre, so many newcomers rent rooms or share apartments. Foreign employees generally need an employer-sponsored work pass; the Employment Pass is commonly used for qualifying professional roles, while the S Pass may apply to eligible associate-level positions, subject to salary and quota rules. Employers normally handle the application. Before relocating, check the current Ministry of Manpower requirements, contract benefits, taxes, insurance and living costs.