Team Leader, Dining Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Team Leader, Dining Reservations is responsible for supervising the reservations team, handling restaurant bookings, responding to guest enquiries, managing table availability and ensuring accurate use of reservation systems. The role typically requires experience in hotel or restaurant reservations, front office, or guest services, along with strong communication, organisational and problem-solving skills. Candidates should be comfortable leading a small team, coordinating with food and beverage departments, handling busy periods and resolving guest concerns professionally. Fluency in English and familiarity with hospitality reservation platforms are normally expected. A service-oriented attitude, attention to detail, flexibility for shifts, and the ability to work weekends and public holidays are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are known for personalised service, comfortable accommodation, destination dining and extensive meeting and leisure facilities. Shangri-La Singapore is a prominent city resort set among landscaped gardens near Orchard Road, offering guest rooms, suites, restaurants, event venues and wellness facilities. Employees generally work in a service-focused, multicultural environment where guest satisfaction, teamwork, grooming and operational standards are strongly emphasised. Career opportunities range from hotel operations and food and beverage to sales, finance, engineering and corporate support functions.

Working in Singapore

Singapore is a compact, highly connected island city with opportunities across hospitality, tourism, finance, technology, healthcare, retail and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is generally safe, efficient and convenient, with excellent public transport, diverse food, shopping, parks and regional travel links. Housing can be expensive, particularly in central areas, so many employees choose shared accommodation or locations near MRT stations. Singapore has a tropical climate with heat, humidity and frequent rain. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. The employer usually submits the application, but approval is subject to government requirements. Candidates should confirm salary, accommodation, medical coverage, relocation support and pass eligibility before accepting an offer.