Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales and marketing team with client communication, proposal preparation, sales reports, database updates, appointments, promotional activities and event coordination. Requirements typically include a diploma or degree in hospitality, business, marketing or a related field, along with administrative experience, strong communication skills and good computer knowledge. Experience in hotels, resorts or customer-facing roles is advantageous. Shangri-La would expect the candidate to be organised, commercially aware, detail-oriented and able to manage deadlines professionally. The role also requires teamwork, a service-focused attitude, confidence dealing with clients and colleagues, and flexibility to support meetings, campaigns and occasional events.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, high service standards and distinctive properties in city and resort locations. Its Malaysian operations include well-known hotels and resorts serving business travellers, leisure guests, families and conferences. Shangri-La employs people across guest services, food and beverage, sales, marketing, finance, engineering and wellness. Employees are generally expected to deliver personalised service, work collaboratively and uphold the group’s professional standards. A Sales & Marketing Coordinator would support revenue generation by helping maintain client relationships, organising sales activity and promoting the property to corporate, leisure and event markets.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, technology, education and international business. Popular island destinations such as Langkawi, Penang, Tioman, Redang and Kota Kinabalu combine beaches, nature and a relaxed lifestyle, while Kuala Lumpur provides broader career options and transport links. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, language and daily life. Living costs are generally moderate, although island accommodation can be seasonal and more expensive. Hospitality work often includes staff meals, uniforms, transport or accommodation, depending on the employer. Foreign employees normally need an approved employment pass sponsored by the company before starting work; requirements vary by role and nationality. Candidates should confirm visa conditions, medical checks, accommodation and contract benefits directly with Shangri-La. English is widely used in tourism, while Malay is the national language.