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The Waiter/Waitress is responsible for welcoming guests, taking food and beverage orders, serving meals efficiently, explaining menu items, preparing tables, processing bills and maintaining high service standards. Candidates should have previous experience in a hotel or quality restaurant, good spoken English, a pleasant personality and strong customer-service skills. Knowledge of additional languages, food safety and point-of-sale systems is advantageous. The role requires teamwork, attention to detail, professional grooming, reliability and the ability to remain calm during busy shifts. Flexibility to work weekends, public holidays and changing schedules is expected, along with a genuine commitment to Shangri-La’s hospitality standards.
Shangri-La is a leading luxury hospitality group founded in Asia and known for warm, personalized service, elegant hotels and resorts, and strong attention to guest experience. The group operates properties across Asia, the Middle East, Europe and other international markets, serving leisure and business travelers through hotels, restaurants, bars, spas and event facilities. Shangri-La employers typically place considerable emphasis on professional presentation, cultural awareness, teamwork and genuine hospitality. Depending on the property and employment package, staff may receive accommodation, meals, transportation, medical insurance, annual leave and travel-related benefits. In the United Arab Emirates, the company operates luxury hospitality properties serving a diverse international clientele. Employees can gain experience in high-end hotel operations, develop cross-cultural communication skills and access internal training and career progression opportunities within the wider Shangri-La network.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest concentration of hospitality, tourism, retail and service jobs. English is widely used in hotels, while Arabic is the official language; Hindi, Urdu and other languages are also common. Life is modern, multicultural and generally convenient, with excellent transport, shopping, beaches and dining. Summers are extremely hot, so indoor facilities and air-conditioning are central to daily life. Alcohol is regulated and local customs, modest dress and respectful behavior should be observed. Most foreign employees require employer-sponsored residence and work visas; the company normally arranges medical tests, Emirates ID processing and work authorization. Confirm accommodation, meals, transport, insurance, gratuity and contract terms before relocating. Costs vary considerably, especially in Dubai and Abu Dhabi, while shared staff housing can reduce expenses.
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