Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning, coordination and daily operation of family-focused activities, events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, tourism or a related field, along with several years of experience in hotel operations, children’s programming, events or guest services. The candidate should be confident managing schedules, suppliers, budgets and event logistics, while maintaining high standards of safety, service and presentation. Strong communication, leadership and organisational skills are essential. Experience working with families and children, handling busy operations and coordinating across hotel departments would be advantageous. The successful candidate is expected to be energetic, creative, hands-on, guest-focused and available to work weekends, public holidays and varying shifts.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant properties and warm approach to guest care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a large five-star urban resort set amid extensive gardens near Orchard Road. It offers accommodation, restaurants, meeting and event facilities, wellness services and family-oriented experiences. The company places strong emphasis on personalised service, colleague development, operational excellence and creating memorable stays for guests. Employees may work in a multicultural environment with opportunities to collaborate across hotel departments and, depending on performance and vacancies, pursue broader career growth within the Shangri-La group.

Working in Singapore

Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, events, finance, technology, healthcare and retail. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its food, festivals and neighbourhoods. Lifestyle is modern and convenient, with excellent public transport, safe streets, shopping centres, parks and diverse dining options. Accommodation and daily expenses can be high, especially in central areas, so candidates should budget carefully. Foreign workers generally need an employer-sponsored pass; managerial hospitality roles may qualify for an Employment Pass or, depending on salary and criteria, an S Pass. The employer normally submits the application through Singapore’s Ministry of Manpower. Before relocating, applicants should confirm salary, housing support, medical coverage, working hours and pass eligibility. Singapore’s tropical climate is hot and humid year-round, with frequent rain.