Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily people operations, including recruitment, onboarding, employee records, attendance, benefits, training coordination, employee relations and compliance with Indonesian labor regulations. Candidates are generally expected to have a diploma or degree in Human Resources, business administration or a related field, together with hotel or hospitality experience. Strong communication, organization and problem-solving skills are essential, as well as confidentiality, professionalism and familiarity with HR systems and Indonesian employment practices. Experience in an international hotel, knowledge of local labor law and good English skills would be advantageous. The successful candidate should be approachable, service-minded and able to work effectively with colleagues at all levels in a busy resort environment.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards and comprehensive guest facilities, including restaurants, spas, meeting venues and leisure activities. Shangri-La places strong emphasis on colleague development, ethical conduct, cultural understanding and personalized service. In Indonesia, the group has operated luxury hotels and resorts in major tourism and business destinations, creating opportunities in rooms, food and beverage, engineering, finance, sales and human resources. A Human Resources Supervisor typically works closely with department leaders and employees to maintain an engaged workforce and ensure that hotel policies, company standards and local regulations are followed.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam and other resort islands. Bali has the largest international tourism sector, with jobs in luxury hotels, restaurants, wellness and events, while Jakarta and Surabaya provide stronger corporate and administrative markets. Lombok and the Riau Islands offer growing resort opportunities and a quieter lifestyle. Local culture values respect, community, family and religious traditions; modest behavior and sensitivity during ceremonies are important. Living costs vary significantly, with Bali's popular areas often more expensive than smaller towns. Foreign employees generally need employer sponsorship and an appropriate work permit and KITAS; working on a tourist visa is not permitted. Relocating staff should confirm accommodation, health insurance, tax arrangements, transport and schooling before accepting an offer. Indonesian language skills are useful, although English is commonly used in international hotels.