Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is expected to coordinate engaging activities and services for children and families, ensuring a safe, welcoming and memorable guest experience. Typical requirements include a diploma or degree in hospitality, recreation, education or a related field, along with supervisory experience in a hotel, resort, kids’ club or family-focused environment. Strong communication, organisational and problem-solving skills are important, as is the ability to work flexibly across weekends and public holidays. Fluency in English and Cantonese is likely valuable in Hong Kong. The successful candidate should be energetic, patient, creative and confident when interacting with children, parents and colleagues, while consistently following hotel service standards, safety procedures and child-protection guidelines.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised Asian-inspired hospitality, attentive service and strong emphasis on guest wellbeing. Its Hong Kong properties serve business and leisure travellers and provide restaurants, wellness facilities, family services and event spaces. Shangri-La typically offers employees structured training, career development and opportunities to work within a global hotel network. The organisation values genuine care, teamwork, cultural awareness and consistent service excellence. Depending on the property, staff may support a diverse international clientele and work in a fast-paced environment where presentation, reliability and detailed guest engagement are important.

Working in Hong Kong

Hong Kong combines a major international business centre with beaches, hiking trails, outlying islands and a rich Cantonese cultural scene. Hospitality opportunities are available in hotels, restaurants, tourism, events, retail and luxury services, with strong demand for English-speaking professionals and candidates who also speak Cantonese or Mandarin. Life is fast-paced, well connected and generally safe, although housing can be expensive and apartments are often compact. Public transport is excellent, using the MTR, buses, ferries and trams. Popular leisure activities include dim sum, markets, festivals, coastal walks and trips to Lantau, Lamma Island or Cheung Chau. Foreign employees normally need an approved employment visa sponsored by their employer before starting work. Employers commonly assist with visa documentation, but candidates should confirm eligibility, medical requirements, accommodation and relocation benefits before accepting an offer.