Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests, manages reservations and seating, coordinates table flow, answers enquiries, and helps ensure a smooth dining experience at Shang Palace. Candidates should have previous experience in a quality restaurant or hotel, strong customer-service skills, a polished and professional appearance, and good communication abilities in English and Cantonese; Mandarin is advantageous. The role requires confidence, attentiveness, teamwork, flexibility for shifts, weekends and public holidays, and the ability to remain courteous during busy periods. Knowledge of Chinese cuisine and familiarity with restaurant reservation systems would be beneficial. The successful candidate is expected to represent Shangri-La warmly, handle guest requests efficiently, and maintain high service standards.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. The company is recognised for personalised service, elegant surroundings and its Asian-inspired approach to hospitality. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services and business amenities. Shang Palace is the group’s signature Chinese restaurant brand, known for refined Cantonese cuisine, traditional flavours and high-quality presentation. Employees work in a structured, service-focused environment with opportunities for training and career development across hotel departments and international properties. The group places strong emphasis on guest satisfaction, teamwork, professionalism and cultural understanding. Benefits for Hong Kong employees may include service charge, meals, uniforms, medical coverage, staff discounts and training, depending on the property and employment contract.

Working in Hong Kong

Hong Kong is a compact, energetic destination with strong opportunities in hotels, restaurants, finance, retail, technology, logistics and professional services. The hospitality sector is especially active in Central, Tsim Sha Tsui, Causeway Bay, Disneyland and major resort areas. Local culture blends Cantonese traditions with international influences; etiquette, family values, festivals and excellent food are central to daily life. Public transport is fast and reliable, although housing can be expensive and apartments are often small. Residents enjoy beaches, hiking trails, islands, shopping, nightlife and a highly convenient urban lifestyle. Foreign professionals normally need an approved employment visa before starting work, with the employer generally sponsoring the application under Hong Kong’s employment arrangements. Applicants should confirm salary, accommodation, insurance, working hours and visa support in writing. A valid passport, qualifications and relevant experience may be required, while dependants can usually apply for related visas after approval.