Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, verifying income postings, reconciling financial records, and ensuring compliance with internal controls and accounting policies. Candidates should have a degree or diploma in accounting, finance, or hospitality management, with relevant hotel finance experience and a sound understanding of income audit procedures, cash handling, night audit, and financial reporting. Strong analytical, organisational, and communication skills are expected, along with proficiency in accounting or hotel-management systems and Microsoft Excel. The successful candidate should be detail-oriented, ethical, dependable, and able to work independently while coordinating effectively with Front Office, Food and Beverage, Sales, and other departments.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Kerry Hotels, JEN, and Traders brands. The group is known for personalised service, refined facilities, and a strong focus on genuine Asian hospitality. Shangri-La properties typically provide accommodation, restaurants and bars, meetings and events, wellness facilities, and leisure experiences. In Indonesia, the company has operated prominent hotels and resorts serving business and leisure travellers. Employees generally work in multicultural environments with structured service standards, training opportunities, and international career prospects. Finance team members support accurate reporting, revenue protection, compliance, budgeting, and operational decision-making across the property.

Working in Indonesia

Indonesia is an archipelago with varied opportunities in hospitality, tourism, finance, technology, education, manufacturing, and digital services. Major employment hubs include Jakarta and Bali, while resort destinations such as Lombok, Batam, Bintan, and the Gili Islands offer hotel and tourism roles. Jakarta provides fast-paced urban living, extensive transport, shopping, and international communities; Bali offers a more relaxed lifestyle, strong expatriate networks, beaches, and a large tourism economy. Indonesian culture values courtesy, community, religious diversity, and respect for hierarchy. Living costs vary considerably, with Bali and Jakarta often more expensive than smaller cities. Foreign employees normally require employer sponsorship and an appropriate work permit and limited-stay visa, commonly arranged through the hiring company. Applicants should confirm current immigration rules, tax obligations, accommodation, healthcare, and relocation support before accepting an offer. Learning basic Indonesian is highly useful for daily life and workplace integration.