Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports accurate and timely processing of guest, company, and city-ledger accounts. Typical requirements include a degree, diploma, or relevant training in accounting or finance; basic knowledge of accounts receivable, billing, reconciliations, and financial controls; good computer skills, especially with spreadsheets and hotel systems; and strong attention to detail. Previous hotel or finance experience is beneficial. The candidate is expected to post payments correctly, follow up outstanding balances, prepare reports, maintain confidential records, resolve discrepancies professionally, and work closely with Front Office, Sales, and other departments. Reliability, numerical accuracy, organization, integrity, and clear communication are essential in this role.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related hospitality businesses. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La hotels are recognized for warm Asian hospitality, comfortable accommodation, restaurants and bars, meetings and events, wellness facilities, and attentive guest service. In the Philippines, the company operates well-known properties in destinations including Manila, Cebu, and Boracay. Employees generally work in a structured, service-focused environment with emphasis on professionalism, teamwork, guest satisfaction, financial controls, and brand standards. Benefits and career development opportunities vary by property, position, and employment contract.

Working in Philippines

The Philippines is an archipelago with major employment hubs on Luzon, Visayas, and Mindanao. Hospitality opportunities are common in Manila, Cebu, Boracay, Palawan, and other resort destinations, particularly in hotels, restaurants, tourism, finance, engineering, and guest services. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by local traditions and English-language education. Lifestyle ranges from busy metropolitan living to relaxed coastal communities, with generally warm weather, varied food, beaches, and affordable local transport. Foreign workers normally need an appropriate work permit and visa sponsored or supported by their employer; requirements depend on nationality and contract. Philippine citizens relocating between islands should arrange accommodation, transport, employment documentation, and local registration where required. Costs are usually highest in central Manila and popular resort areas, while provincial living can be more affordable.