Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s Human Resources function by coordinating employee services, recruitment administration, onboarding, staff records, attendance, benefits, engagement activities, and compliance with company policies and Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, together with relevant hotel or service-industry experience. Strong communication, organization, confidentiality, computer literacy, and knowledge of HR procedures are important. The successful candidate should be approachable, service-oriented, discreet, detail-focused, and able to work effectively with employees and department leaders in a fast-paced hospitality environment.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for personalized service, refined accommodation, dining, wellness facilities, and strong attention to guest and employee experience. In the Philippines, the group operates well-known properties such as Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu Resort & Spa. The company typically offers structured hospitality careers, international service standards, training opportunities, and a multicultural working environment. HR team members help maintain positive employee relations, support operational departments, promote company values, and ensure that people practices meet both organizational and legal requirements.

Working in Philippines

The Philippines offers hospitality, tourism, retail, business-process outsourcing, healthcare, and education opportunities, especially in Manila, Cebu, Boracay, Palawan, and major resort destinations. Its culture is welcoming, family-oriented, and strongly influenced by Malay, Spanish, American, and Asian traditions. English is widely used, making workplace communication relatively accessible for international professionals. Lifestyle varies from busy urban living in Manila to a more relaxed, outdoor-focused pace on islands such as Cebu, Palawan, and Boracay. Living costs depend greatly on location, with resort areas and central Manila generally more expensive. Foreign nationals usually need an employer-sponsored work visa or permit, commonly involving an Alien Employment Permit and appropriate immigration status. Employers often assist with applications, but requirements should be confirmed with Philippine authorities. Relocating workers should arrange accommodation, health insurance, local banking, transportation, and document authentication before arrival.