Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing the hotel’s daily operations, guest experience, financial performance, service standards, and team effectiveness. Candidates typically need a degree in hospitality or business management and substantial experience in luxury hotels, ideally in a senior operational or rooms-division role. Strong leadership, communication, budgeting, problem-solving, and knowledge of international service standards are expected. The successful candidate should be highly visible, commercially aware, guest-focused, and able to work under pressure across departments. Flexibility to work weekends, holidays, and changing shifts is essential, along with the ability to coach multicultural teams and maintain Shangri-La’s standards of hospitality.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, extensive facilities, and destination-focused guest experiences. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila, Cebu, and Boracay. The company employs a large multicultural workforce and offers career paths in hotel operations, food and beverage, rooms, sales, finance, engineering, and corporate support. Shangri-La generally looks for leaders who combine commercial awareness with genuine care for guests, colleagues, and local communities.

Working in Philippines

The Philippines offers hotel, resort, restaurant, tourism, diving, wellness, and events opportunities, especially in Manila, Cebu, Boracay, Palawan, and Davao. Hospitality employers value English communication, customer-service experience, flexibility, and the ability to work with international guests. Filipino culture is warm, family-oriented, sociable, and strongly influenced by regional traditions, Spanish history, and global connections. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally lower than in many Western countries, although prime resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and an Alien Employment Permit, commonly followed by an appropriate long-stay or 9(g) work visa. Before relocating, confirm sponsorship, accommodation, taxation, healthcare, contract terms, and local registration requirements. Weather is tropical, with a dry season and a rainy or typhoon season that can affect travel.