Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Sinfully) is responsible for supervising daily restaurant operations, delivering polished food-and-beverage service, and ensuring guests receive a consistently high-quality experience. Requirements typically include a diploma or degree in hospitality, previous experience in a restaurant or hotel, strong knowledge of service standards, and good communication skills. The candidate should be confident leading a team, handling guest concerns, coordinating with the kitchen, managing orders and payments, and maintaining hygiene and presentation standards. Flexibility for rotating shifts, weekends, and public holidays is expected. Shangri-La will likely value a professional appearance, attention to detail, sales awareness, and the ability to work calmly in a busy luxury-resort environment.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other markets. The company is known for refined guest service, extensive leisure facilities, destination dining, and the warm hospitality associated with its Shangri-La brand. In the Philippines, Shangri-La operates prominent properties including luxury city hotels and island resorts, employing teams across rooms, restaurants, recreation, events, and corporate support. Employees generally work in structured, service-focused environments with formal operating standards, training opportunities, and multicultural colleagues. Benefits and compensation vary by property and position, but may include service charge, meals, uniforms, insurance, leave, and staff discounts. The advertised role supports food-and-beverage operations at the Sinfully outlet and would suit someone seeking experience in premium hotel and resort service.

Working in Philippines

The Philippines is an archipelago with varied opportunities in hotels, resorts, restaurants, tourism, business services, healthcare, education, and technology. Major hospitality employment is concentrated in Metro Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Filipino culture is generally welcoming, family-oriented, community-minded, and strongly influenced by English-language education, music, and international tourism. Island living can offer warm weather, beaches, outdoor activities, and a relaxed social atmosphere, although transport, internet reliability, healthcare access, and living costs differ considerably by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment authorization and immigration approval; working on a tourist visa is not permitted. Employers usually guide successful candidates through the process. Before relocating, confirm accommodation, service-charge policy, taxes, insurance, contract terms, and whether travel and visa expenses are covered.