Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports the Front Office team by welcoming guests, handling check-in and check-out, answering enquiries, managing reservations or guest requests, processing payments, and coordinating with other hotel departments. Candidates should have a friendly and professional manner, good English and Indonesian communication skills, basic computer knowledge, strong attention to detail, and a genuine interest in hospitality. Previous hotel or customer-service experience is helpful, although training may be provided. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm, organised, and courteous in a busy environment. Shangri-La expects associates to deliver personalised service and uphold the hotel’s standards at all times.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, comfortable accommodation, quality dining, and personalised guest service. In Indonesia, Shangri-La has operated prominent hotels, including Shangri-La Jakarta, serving business travellers, leisure guests, and corporate events. The company places strong emphasis on service excellence, teamwork, employee development, and creating memorable guest experiences. Depending on the property and position, employees may receive benefits such as meals, uniforms, training, service charge, medical support, and career opportunities within the wider group.

Working in Indonesia

Indonesia is an archipelago with opportunities in hotels, resorts, restaurants, tourism, retail, technology, and international businesses. Bali is popular with expatriates and offers a relaxed lifestyle, beaches, and a large hospitality sector, while Jakarta provides more corporate opportunities, shopping, transport links, and a faster urban lifestyle. Lombok, Batam, and destinations in Java also offer tourism and service roles. Indonesian culture values politeness, community, respect for elders, and religious diversity. Living costs vary considerably: Bali and Jakarta can be expensive in central areas, while smaller cities are generally more affordable. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, with the company handling much of the process. Do not work on a tourist visa. Candidates should confirm accommodation, transport, insurance, taxes, contract terms, and relocation support before accepting an offer.