Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily lobby activities. The role requires relevant hotel experience, preferably in a supervisory or duty-management position, strong knowledge of front-office procedures and familiarity with hotel systems such as Opera. Excellent English communication, leadership, problem-solving and customer-service skills are expected. The successful candidate should be confident managing guest complaints, coordinating with other departments, monitoring service standards, supporting staff training and taking charge of operations when required. Flexibility to work shifts, weekends and public holidays is essential, along with a professional appearance and a strong commitment to Shangri-La’s hospitality standards.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong and known for its distinctive Asian style of service. The group operates luxury hotels, resorts and urban properties across Asia, the Middle East, Europe, Africa and North America under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La hotels typically emphasize warm hospitality, personalized guest experiences, high service standards and strong attention to local culture. In Singapore, Shangri-La Singapore is an established luxury hotel offering accommodation, dining, meetings, events, wellness and recreational facilities. The company employs people across hotel operations, food and beverage, guest services, sales, finance, engineering and administration. Career opportunities commonly provide structured training, international exposure and progression within the wider Shangri-La network.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and international business. The culture is multicultural, English-speaking and generally orderly, with influences from Chinese, Malay, Indian and Western communities. Lifestyle options range from excellent public transport, shopping and dining to parks, beaches, museums and vibrant nightlife. The climate is hot, humid and tropical throughout the year, with frequent rain. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Relocation costs can be high, particularly for accommodation, although transport and public services are efficient. New arrivals should arrange a valid pass, housing, healthcare coverage, banking access and tax registration before starting work.