Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for generating and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong record in MICE or corporate accounts. Fluency in English and Bahasa Indonesia, excellent negotiation skills, knowledge of the local market and an established business network are advantageous. The successful candidate is expected to develop new accounts, maintain client relationships, prepare proposals, conduct site inspections, achieve revenue targets and coordinate closely with events, rooms and food-and-beverage teams. Flexibility, professional presentation, commercial awareness and willingness to travel are important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its distinctive service, refined properties and emphasis on genuine care. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties commonly offer accommodation, restaurants, conference facilities, wellness services and large-scale event spaces, making MICE sales an important commercial function. In Indonesia, the brand is associated with upscale hotel operations serving corporate travelers, government organizations, leisure guests and international events. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and strong teamwork. Benefits and working conditions vary by property, but may include service charge, health coverage, meals, uniform, training and hotel discounts.

Working in Indonesia

Indonesia offers varied opportunities in hotel sales, events, tourism, restaurants and resort operations, especially in Jakarta, Bali, Batam, Lombok and major business destinations. Bali is the most internationally oriented island, with a relaxed lifestyle, strong hospitality network and higher living costs in popular areas. Java, including Jakarta, offers larger corporate and MICE markets, while Lombok and the smaller islands provide a quieter resort setting. Indonesian culture values politeness, community, respect for elders and religious diversity; learning basic Bahasa Indonesia is highly useful. Employees should expect tropical weather, busy traffic in cities and a social lifestyle centered on food and family. Foreign nationals generally require employer sponsorship and an appropriate work permit and stay visa before working. Candidates should confirm immigration arrangements, housing, tax obligations, insurance and relocation support directly with Shangri-La before accepting an offer.