Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates should have substantial experience in luxury hotel or resort management, strong knowledge of front office, rooms, food and beverage, and guest relations, plus excellent communication and problem-solving skills. The role requires a hands-on, commercially minded leader who can coordinate departments, manage operational challenges, develop colleagues, and represent Shangri-La’s service culture. Flexibility, cultural awareness, and the ability to work under pressure are expected. Experience in an international luxury property and relevant hospitality qualifications are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for warm Asian hospitality, refined service, distinctive properties, and strong attention to guest experience. In the Philippines, Shangri-La operates several well-known hotels and resorts, including properties in Manila, Cebu, and Boracay. Its workplaces typically emphasize professionalism, employee development, teamwork, sustainability, and personalized service. A Resident Manager joining Shangri-La would be expected to uphold the group’s high operating standards while adapting them to the local destination, property, guests, and business environment.

Working in Philippines

The Philippines offers hospitality opportunities across Manila, Cebu, Boracay, Palawan, Bohol, and other resort islands, especially in hotels, food and beverage, tourism, wellness, and events. Life combines a relaxed island atmosphere with a friendly, community-oriented culture, though remote locations may have higher costs and limited transport or healthcare. English is widely used in business and hotels, while Filipino and local languages are common in daily life. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a working visa; requirements should be confirmed with Philippine immigration authorities. Relocation planning should include accommodation, medical insurance, banking, taxes, and transport. Resort managers often receive housing, meals, flights, or service-charge benefits, depending on the contract.