Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, coordinates table availability, and helps create a smooth dining experience at Summer Palace, Shangri-La Hong Kong. Candidates should have previous experience in a luxury hotel or quality restaurant, strong communication and guest-service skills, a polished appearance, and good spoken English; Cantonese or Mandarin is advantageous. The role requires confidence, organization, attention to detail, and the ability to remain courteous and efficient during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected.

About the employer

Shangri-La is an international luxury hospitality group founded in Asia and known for high-service hotels, resorts, restaurants, and wellness facilities. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Hong Kong is a prominent luxury hotel in the city, offering accommodation, fine dining, events, and business services. Summer Palace is its Michelin-recognized Cantonese restaurant, noted for refined cuisine and formal service. Employees are generally expected to demonstrate genuine hospitality, cultural awareness, teamwork, and attention to detail. The company offers opportunities in guest services, food and beverage, culinary operations, and hotel management, with training and career development forming an important part of its employment environment.

Working in Hong Kong

Hong Kong is a compact, energetic destination combining a major global business center with beaches, hiking trails, islands, and traditional neighborhoods. Hospitality opportunities are available in luxury hotels, restaurants, clubs, cruise services, retail, tourism, and events. The working culture is fast-paced, professional, multilingual, and strongly focused on punctuality and customer service. Living costs, especially rent, are high, although public transport is excellent and staff accommodation or allowances may be available with some employers. Overseas workers normally need an approved employment visa sponsored by their employer before starting work; requirements depend on qualifications, experience, salary, and the role. New arrivals should arrange valid travel documents, housing, medical coverage, and a local bank account. Cantonese is widely spoken, while English is common in hotels and international workplaces; Mandarin is also useful.