Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room reservations, amendments, cancellations, guest enquiries and booking records across telephone, email and online channels. Candidates should have hospitality or reservations experience, strong communication and organisational skills, attention to detail, and confidence using reservation or hotel property-management systems. Fluency in English is essential, while additional languages are advantageous. The role expects a professional, service-focused attitude, accurate handling of rates and availability, prompt responses, and effective coordination with Front Office, Sales and Revenue teams. Candidates should remain calm under pressure, meet service standards, protect guest information and support revenue targets through appropriate room recommendations and upselling.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognised for its distinctive hotels, resorts and residences around the world. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry Hotels, JEN and Traders brands. Shangri-La is known for warm Asian hospitality, personalised guest service, quality dining and well-developed wellness and resort experiences. In Singapore, Shangri-La Singapore is a prominent luxury hotel offering rooms, suites, restaurants, event facilities and extensive gardens close to Orchard Road. Employees generally work in a multicultural environment with structured hotel operations, guest-service standards and opportunities to develop careers across departments and locations.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and retail. Its culture combines Chinese, Malay, Indian and international influences, reflected in its festivals, languages and famous hawker food. Life is safe, efficient and convenient, with excellent public transport, healthcare and urban amenities, although housing and everyday expenses can be high. Most foreign employees require a work pass arranged by their employer; eligibility depends on qualifications, salary and the role, with the Employment Pass and S Pass commonly used. Relocating workers should budget for accommodation, transport, insurance and deposits, and verify pass conditions before moving. Singapore’s tropical climate is hot and humid year-round, with frequent rain. Respect for local laws, cleanliness and punctuality is important in both work and daily life.