Team Leader, Dining Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Team Leader, Dining Reservations manages daily restaurant booking operations, coordinates reservations by phone and digital channels, supports seating plans, and ensures a smooth guest experience. Candidates typically need hospitality or restaurant reservations experience, strong communication and organisational skills, and familiarity with reservation systems. Experience leading or coaching a small team is preferred. The role requires attention to detail, confidence handling guest requests and complaints, flexibility for shifts, weekends and public holidays, and the ability to work closely with restaurant and front office teams. Shangri-La expects a service-focused, professional candidate who can maintain accurate booking records, maximise table utilisation and uphold the hotel’s luxury service standards.

About the employer

Shangri-La Group is a Singapore-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Established in 1971, the group is recognised for its Asian-inspired hospitality, personalised service and distinctive guest experiences. Its portfolio includes Shangri-La, Kerry, JEN and Traders hotels, as well as resorts and residences. Shangri-La Singapore is a prominent luxury hotel known for its extensive gardens, accommodation, dining outlets, conference facilities and wellness services. Employees work in a multicultural environment where courtesy, service excellence, teamwork and attention to detail are highly valued. The company offers opportunities across hotel operations, food and beverage, guest services, events, finance and corporate functions, with career development and internal mobility available in many roles.

Working in Singapore

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and safe, with excellent public transport, modern healthcare, diverse dining and extensive shopping and entertainment. Housing can be expensive, especially in central areas, so many workers choose shared accommodation or locations near MRT lines. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and occupation; approval is handled through Singapore’s Ministry of Manpower. New arrivals should budget for rent, transport, insurance and deposits, and confirm whether the employer provides accommodation, relocation assistance or medical benefits before accepting an offer.