Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, promotional materials, social media coordination, market research, client communication, event support and preparation of reports. Candidates should have a diploma or degree in marketing, business, hospitality or a related field, along with strong communication, organisation and computer skills. Previous hotel, tourism or sales experience is advantageous. The role requires professionalism, attention to detail, creativity, teamwork and the ability to manage several deadlines while representing Shangri-La positively. Flexibility, a customer-focused attitude and willingness to support sales activities, meetings and hotel events are expected.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Shangri-La hotels typically offer accommodation, restaurants, events, wellness facilities and business services, serving leisure travellers, corporate guests and groups. In Malaysia, the company operates established luxury properties and provides career opportunities across guest services, food and beverage, sales, marketing, finance, engineering and management. Employees are generally expected to deliver personalised service, maintain professional standards and work collaboratively in a multicultural environment.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, technology and business services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its island lifestyle ranges from Langkawi’s beaches and relaxed pace to Penang’s heritage, food culture and lively urban community. Malaysia is culturally diverse, with Malay, Chinese, Indian and indigenous traditions reflected in festivals, cuisine and daily life. Living costs vary, with resort islands often more expensive than mainland cities; transport and healthcare are generally accessible. Foreign employees normally need employer sponsorship for an Employment Pass, and the company typically handles approval and immigration documentation. Before relocating, confirm salary, accommodation, insurance, work-permit terms and tax obligations. Respect local customs, dress appropriately in religious settings and expect a warm, humid climate year-round.