Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, coordinates table flow, and helps create a smooth dining experience at Lobster Bar & Grill. Candidates should have hospitality or restaurant experience, strong communication skills, a polished and friendly manner, and the ability to remain calm during busy service periods. Good English is generally required; Cantonese and other languages are advantageous in Hong Kong. The successful candidate is expected to provide attentive service, maintain professional grooming, work closely with restaurant colleagues, handle guest requests courteously, and follow Shangri-La service standards. Flexibility for shifts, weekends and public holidays is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, residences and related businesses across the world. The group operates properties in major cities and resort destinations, with a strong emphasis on warm Asian hospitality, personalised guest service and high operating standards. In Hong Kong, Shangri-La has an established presence through prestigious hotels and dining venues serving international visitors, local residents and business travellers. Its restaurants commonly focus on refined cuisine, professional presentation and memorable service. Employees typically work in multicultural teams and may receive structured training, staff benefits and opportunities for career development within the wider group. The company values courtesy, teamwork, attention to detail and consistent delivery of luxury hospitality experiences.

Working in Hong Kong

Hong Kong is a fast-paced international city made up of Hong Kong Island, Kowloon and the New Territories, connected by efficient rail, ferry and bus services. Hospitality opportunities are available in luxury hotels, restaurants, bars, resorts, events and tourism, with Cantonese and English especially useful. The culture combines Chinese traditions with global influences, and dining, festivals, shopping and outdoor activities are central to everyday life. Space is limited and accommodation can be expensive, although public transport is excellent and many employers provide meals, staff facilities or allowances. Overseas employees generally need an employer-sponsored work visa before starting employment; the company normally supports the application, subject to qualification and documentation requirements. Candidates should confirm visa eligibility, contract terms, accommodation costs, medical coverage and service-charge arrangements before relocating.