Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is expected to lead and coordinate family-focused activities, children’s programmes and guest experiences at Shangri-La in Hong Kong. Requirements typically include hotel, tourism, childcare, recreation or customer-service experience, strong communication skills and the ability to engage confidently with children and parents. The candidate should be energetic, patient, creative and attentive to safety, while maintaining high service standards. Responsibilities may include supervising activities, coordinating with other hotel departments, handling guest requests, preparing programmes and ensuring a welcoming, safe and memorable experience for families. Fluency in English is generally useful, while Cantonese and Mandarin would be advantageous in Hong Kong.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its hotels typically provide accommodation, restaurants, events, wellness facilities and family-oriented experiences. Shangri-La places strong emphasis on warm hospitality, personalised guest service, colleague development and responsible business practices. In Hong Kong, the company operates established luxury properties serving leisure travellers, business guests, families and major events. Working for Shangri-La can offer exposure to international hotel standards, multicultural teams and opportunities to develop within the wider hospitality group.

Working in Hong Kong

Hong Kong offers strong opportunities in luxury hotels, restaurants, tourism, retail, finance, technology and international business. The culture blends Cantonese traditions with global influences, and Cantonese, Mandarin and English are widely used in different settings. Life is energetic and convenient, with excellent public transport, dense urban neighbourhoods, hiking trails, beaches and extensive dining and shopping options. Housing is expensive, so employees should compare accommodation carefully and consider locations connected by the MTR. Overseas professionals generally need an appropriate employment visa, usually sponsored by the employer, and must meet qualification and salary requirements; dependants may require separate arrangements. New arrivals should prepare documents, budget for deposits and understand local healthcare and tax obligations. Hong Kong is not a traditional island destination, but includes Hong Kong Island and many outlying islands, offering a varied lifestyle alongside demanding hospitality work.