Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing and validating daily hotel revenue, ensuring that income from rooms, food and beverage, events, and other departments is accurately recorded. Requirements typically include a degree or diploma in accounting, finance, hospitality, or a related field; previous hotel finance or income-audit experience; knowledge of accounting systems and Microsoft Excel; and strong attention to detail. The successful candidate is expected to reconcile reports, investigate discrepancies, maintain effective internal controls, meet reporting deadlines, and work closely with operational departments. Professional communication, integrity, analytical ability, confidentiality, and familiarity with hotel systems such as Opera or similar platforms are important.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, attentive service, and high standards in accommodation, dining, wellness, and business facilities. Shangri-La properties commonly provide structured training, career development, employee dining, uniform support, healthcare or insurance benefits, and service-charge arrangements, although benefits vary by location and employment contract. In Indonesia, the group has operated high-end hotels and resorts serving leisure and business travelers. Employees are generally expected to demonstrate professionalism, cultural sensitivity, teamwork, discretion, and a strong commitment to guest satisfaction and operational standards.

Working in Indonesia

Indonesia offers opportunities in hotels, resorts, restaurants, finance, tourism, technology, and education, particularly in Bali, Jakarta, Lombok, Batam, and major Java destinations. Bali is popular with expatriates because of its international community, beaches, wellness scene, and established hospitality industry, though housing and traffic can be expensive. Indonesian culture values respect, politeness, family, community, and religious diversity; local customs should be observed, especially during ceremonies and around temples. Lifestyle ranges from busy urban living to relaxed coastal or rural communities. Foreign employees generally need an employer-sponsored work permit and limited-stay visa, commonly arranged through the company before commencing work. Requirements can change, so candidates should confirm current immigration rules with Shangri-La and Indonesian authorities. Relocation planning should include accommodation, health insurance, banking, local transport, tax obligations, and learning basic Bahasa Indonesia.