Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - HR supports the hotel’s human resources operations, employee services, recruitment, onboarding, engagement, training coordination, records management and compliance with company policies and Philippine labor regulations. Candidates are typically expected to hold a degree in Human Resources, Business Administration or a related field, with relevant hotel or service-industry experience. Strong communication, organization, confidentiality and problem-solving skills are essential. The successful candidate should be approachable, service-oriented and able to work effectively with employees and department leaders in a busy resort environment. Familiarity with HR systems, employment documentation and labor-law requirements is advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards and comprehensive guest experiences. In the Philippines, Shangri-La operates prominent hotels and resorts, including destinations in Manila, Cebu and Boracay. The company places strong emphasis on colleague development, service excellence, teamwork and responsible business practices. Employees commonly receive access to training, career-development opportunities and hospitality benefits, although packages vary by property and position. A Service Leader - HR contributes to the colleague experience by helping maintain a supportive workplace, consistent people processes and the professional culture associated with the Shangri-La brand.

Working in Philippines

The Philippines offers hospitality, tourism, business-process, retail, healthcare and technology opportunities, particularly in Manila, Cebu, Boracay, Palawan and other resort destinations. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in workplaces. Island living can provide beaches, outdoor activities and a relaxed lifestyle, though transport, healthcare and internet access vary considerably outside major cities. Living costs are usually lower than in many international destinations, but resort islands may have higher accommodation and food prices. Foreign employees generally need an employer-sponsored work permit and appropriate visa, commonly coordinated with Philippine authorities by the hiring company; working on a tourist visa is not permitted. Relocating employees should confirm housing, insurance, flights, tax responsibilities and contract benefits before arrival. Weather is tropical, with a rainy season and occasional typhoons, so location-specific planning is important.