Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and team leadership. The role typically requires a degree in hospitality management or a related field, substantial experience in luxury hotels or resorts, and strong knowledge of rooms, food and beverage, and guest services. Shangri-La expects a confident, hands-on leader with excellent communication, problem-solving, commercial, and multicultural management skills. Candidates should be comfortable working in a demanding resort environment, coaching department heads, handling VIP guests and operational issues, and maintaining Shangri-La’s high standards of quality, safety, and service.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, upscale accommodation, extensive food and beverage offerings, wellness facilities, and carefully designed guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La Boracay and Shangri-La The Fort, Manila. Its culture emphasizes genuine care, professionalism, service excellence, teamwork, and developing colleagues for long-term hospitality careers. A Resident Manager can expect to work with a diverse international team while supporting operational performance and maintaining brand standards across the property.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, particularly in hotel operations, food and beverage, events, wellness, and tourism management. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by local traditions and international connections. Island life can provide beautiful beaches, outdoor activities, warm weather, and a relaxed social atmosphere, although transport, healthcare access, and supplies may be more limited outside major cities. Foreign nationals generally need an appropriate work visa or permit arranged with employer support; tourist status should not be used for employment. Relocating staff should confirm housing, medical coverage, taxation, flights, and service-charge arrangements before accepting an offer. Boracay and other popular islands may have higher living costs, seasonal demand, and limited housing, so advance planning is advisable.