Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the daily operation of Sinfully, ensuring attentive service, accurate orders, attractive presentation and a welcoming guest experience. Candidates should have previous experience in hotel, restaurant or café operations, strong knowledge of food and beverage service, and good communication skills. The role requires confidence in leading colleagues, handling guest concerns, maintaining hygiene and safety standards, managing outlet procedures and supporting training. Shangri-La will expect a professional, energetic and guest-focused attitude, flexibility to work shifts, weekends and holidays, and the ability to work effectively in a multicultural team. Familiarity with point-of-sale systems and basic cash-handling procedures is also useful.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. Its brands are known for warm Asian hospitality, high service standards and carefully designed guest experiences. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. Employees typically work in an international environment with structured operating procedures, training opportunities and strong emphasis on guest satisfaction. Food and beverage teams support restaurants, bars, lounges, banquets and specialty outlets, making them central to the overall resort experience. Benefits can vary by property but may include service charge, meals, uniforms, medical coverage, staff accommodation or transport support, and employee discounts. Exact terms depend on the employing property and the final employment offer.

Working in Philippines

The Philippines is an archipelago with varied work opportunities in Manila, Cebu, Boracay, Palawan and other tourism destinations. Hospitality jobs are common in resorts, hotels, restaurants, diving centres and entertainment venues, while larger cities offer roles in business, technology and finance. Filipino culture is friendly, family-oriented and strongly influenced by Spanish, American and Asian traditions; English is widely used in workplaces. Island living can be relaxed and outdoors-focused, with beaches, diving, island trips and affordable local food, although transport, internet and healthcare access vary outside major centres. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly supported through the Alien Employment Permit and working visa process. Requirements depend on nationality and contract, so confirm details with the employer and the Philippine Bureau of Immigration. Relocating staff should budget for deposits, transport, insurance and occasional travel between islands.