Waiter / Waitress - Hung Tong (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Hung Tong is responsible for welcoming guests, taking food and beverage orders, serving dishes, explaining menu items, and maintaining high service standards throughout the dining experience. Candidates should have relevant restaurant or hotel experience, good communication skills, a pleasant personality, and a strong customer-service attitude. Cantonese and English are highly useful in Hong Kong, while Mandarin may be advantageous. The role requires teamwork, attention to detail, personal grooming, and the ability to work shifts, weekends, and public holidays in a busy luxury-hotel environment. Knowledge of food safety and basic point-of-sale procedures is beneficial.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined accommodation, personalised guest service, high-quality dining, and strong attention to local culture. Its Hong Kong properties include luxury hotels serving business travellers, leisure guests, and major events. Shangri-La typically offers structured operational training, career development opportunities, employee dining, and benefits that vary by property and position. Working for the group can provide valuable experience in international hospitality standards, restaurant operations, and luxury guest relations. Hung Tong is associated with Shangri-La's Cantonese dining offering and requires staff who can deliver attentive, polished service while working effectively in a fast-paced hotel restaurant.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality workers can find roles in luxury hotels, independent restaurants, clubs, and catering companies, although competition is strong and Cantonese is often preferred for guest-facing positions. The culture combines Chinese traditions with international influences, and workplaces generally value punctuality, efficiency, respect, and teamwork. Life is energetic and convenient, with excellent public transport, diverse food, dense urban neighbourhoods, hiking trails, beaches, and a high cost of housing. Overseas employees normally need an employer-sponsored visa, commonly through the General Employment Policy, with approval based on qualifications, a genuine job offer, and market-level pay. Candidates should confirm visa sponsorship, accommodation, medical coverage, working hours, and service-charge arrangements before relocating.