Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations leads the hotel’s Chinese-market business, focusing on guest experience, sales support, partnerships, cultural service standards and operational coordination. Requirements typically include strong Mandarin and English communication skills, a degree in hospitality, business or a related field, and substantial experience in luxury hotels, tourism, China-market sales or guest relations. The successful candidate is expected to understand Chinese travel preferences, build relationships with travel agencies and corporate partners, support revenue growth, coach colleagues and work effectively across departments. Experience in the Philippines or another international resort market, together with strong leadership, negotiation and problem-solving skills, would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its distinctive Asian hospitality. It operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties are recognized for attentive service, premium accommodation, destination dining, wellness facilities and strong resort offerings. In the Philippines, the group has operated prominent properties including Shangri-La resorts and city hotels, serving leisure travelers, business guests, meetings and events. Employees generally work in an international environment with emphasis on guest satisfaction, service quality, teamwork and cultural awareness. A role supporting Chinese operations would likely contribute to the company’s engagement with Chinese-speaking guests, travel partners and commercial markets while helping maintain Shangri-La’s luxury service standards.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, tourism, restaurants, aviation, retail, business services and remote work, particularly in Manila, Cebu, Boracay, Palawan and other resort areas. Filipino culture is welcoming, family-oriented and English is widely used, although local languages vary by island. Lifestyle ranges from busy urban living to relaxed beach communities, with generally warm weather, affordable local food and strong outdoor activities. International hires should confirm whether the employer will sponsor the appropriate work permit and visa; foreign nationals normally need authorization before taking employment, while visa-free entry does not permit ordinary work. Employers commonly assist with documentation, immigration processing and relocation, but this should be confirmed in the offer. Housing, healthcare, transport, tax treatment and flight benefits should also be discussed before moving.