Service Leader - Customer Sales / Guest Service Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Customer Sales / Guest Service Center is responsible for handling guest inquiries, reservations, service requests, complaints, and opportunities to promote hotel products and services. Candidates should have hospitality or customer-service experience, strong spoken and written English, good computer skills, and a professional telephone manner. Experience with hotel systems, reservations, sales, or a luxury property is an advantage. The role requires excellent communication, problem-solving, multitasking, and interpersonal skills. The successful candidate is expected to deliver prompt, personalized service, meet quality and sales targets, coordinate effectively with other departments, and maintain Shangri-La’s service standards while working flexible shifts, including weekends and holidays.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for its focus on warm Asian hospitality, personalized guest service, quality accommodation, dining, wellness, and memorable experiences. Shangri-La properties employ teams across front office, food and beverage, housekeeping, sales, engineering, finance, and guest relations. In the Philippines, the group has operated well-known hotels and resorts in destinations such as Manila, Cebu, Boracay, and Mactan. Employees typically work in a structured, service-oriented environment with opportunities for training, internal mobility, and career development. Exact benefits, workplace conditions, and salary depend on the individual property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels, restaurants, cruise businesses, tour operators, and wellness properties regularly seek staff in guest services, reservations, food and beverage, housekeeping, and sales. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Catholicism, music, and English-language communication. Island life can be relaxed and outdoor-focused, with beaches, diving, local markets, and affordable food, although transport, weather, and internet reliability vary by location. Foreign workers generally need an employer-sponsored work permit and appropriate visa, commonly arranged through the hiring company; visitors must not work on a tourist visa. Candidates should confirm accommodation, meals, medical coverage, tax arrangements, contract terms, and relocation support before accepting an offer. Domestic flights and ferries connect major islands, while Manila and Cebu provide the broadest international access and professional services.