Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, VIP guest services, service quality, team scheduling, and coordination with Front Office, Food and Beverage, and Housekeeping. Candidates should have several years of experience in hotel guest relations, executive lounge, or front-office management, preferably within an international luxury hotel. Strong English communication, leadership, problem-solving, and knowledge of hospitality standards are expected. The successful candidate should be polished, attentive, commercially aware, and able to create personalized experiences for frequent guests and VIPs. Flexibility to work shifts, weekends, and public holidays is essential, together with sound administrative skills and a professional approach to handling guest concerns.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, personalized service, and high-quality accommodation. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its properties typically serve business travelers, leisure guests, families, and high-end visitors, with facilities including restaurants, lounges, meeting spaces, spas, and recreational amenities. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural awareness, and consistent service standards. In Indonesia, the company has operated prominent hotels and resorts serving both domestic and international travelers. Employees can expect a structured multinational environment, professional training, opportunities for career progression, and exposure to luxury hospitality operations.

Working in Indonesia

Indonesia is an archipelago with varied opportunities in luxury hotels, resorts, restaurants, tourism, aviation, diving, wellness, and event management. Bali offers the broadest international hospitality market, while Jakarta provides stronger corporate and business-hotel opportunities. Lombok, Batam, Java, and other resort destinations also attract seasonal and permanent hospitality professionals. Indonesian culture values respect, community, modesty, and polite communication; English is useful in international hotels, while basic Bahasa Indonesia helps daily life. Lifestyle ranges from busy metropolitan living to relaxed beaches, with generally affordable food, transport, and accommodation outside major tourist areas. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit; working on a tourist visa is not permitted. Before relocating, confirm the contract, housing, insurance, tax arrangements, visa sponsorship, and local registration requirements. Costs and traffic vary considerably by island and city.