Service Associate - Summer Palace (Chinese Restaurant)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports daily operations at Summer Palace, Shangri-La’s Chinese restaurant, by welcoming guests, taking and serving orders, setting tables, clearing dishes, processing payments, and maintaining high service standards. Applicants should have good communication skills, a pleasant and professional manner, and a genuine interest in hospitality. Previous restaurant or hotel experience is preferred, although motivated candidates with relevant training may be considered. The role requires teamwork, attention to detail, cleanliness, reliability, and the ability to work flexible shifts, including weekends and holidays. Candidates are expected to follow food-safety procedures, understand menu items, respond courteously to guest requests, and represent Shangri-La’s service culture.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for refined accommodation, extensive dining facilities, wellness services, and personalized guest care. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan, depending on current operations and vacancies. The company places strong emphasis on warm Asian hospitality, professional development, teamwork, and consistent service quality. Employees may receive training, meals or allowances, uniforms, healthcare-related benefits, and service-charge participation, depending on the property and employment terms. Exact benefits and compensation should be confirmed directly with the recruiting team.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for restaurant, hotel, tourism, and guest-service staff. The country has a welcoming, family-oriented culture, widespread English use, and a social lifestyle centered on food, festivals, beaches, and community activities. Living costs vary: Manila and major resort areas are generally more expensive, while smaller cities can be more affordable. Employees should expect warm weather, traffic in urban centers, and occasional typhoons. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) work visa; requirements can change, so professional advice is recommended. Filipino applicants should confirm accommodation, transport, service-charge arrangements, working hours, and benefits before relocating. Island travel is attractive but transport may involve ferries or domestic flights.