Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, and daily arrival and departure operations. Candidates typically need a diploma or degree in hospitality or hotel management, several years of front-office experience, and previous supervisory experience in an upscale or luxury hotel. Strong communication, leadership, problem-solving, and guest-recovery skills are essential. Familiarity with hotel property-management systems, reservations procedures, cash handling, and service standards is expected. The successful candidate should be customer-focused, professionally presented, comfortable working shifts, and able to coach colleagues while maintaining efficient operations during busy periods.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, comfortable surroundings, and the brand promise of Asian hospitality. Shangri-La Singapore is a long-established luxury hotel set near Orchard Road, offering guest rooms, suites, restaurants, recreational facilities, event spaces, and extensive gardens. The hotel serves leisure travellers, corporate guests, families, and large events. Employees generally work within structured service standards and receive exposure to international guests and hotel operations. The group commonly offers training, career development, staff benefits, and opportunities for internal mobility, although specific benefits depend on the position and employment terms.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, finance, technology, healthcare, logistics, education, and tourism. Hotel roles are concentrated around Orchard Road, Marina Bay, Sentosa, and the airport area. The culture is multicultural, English is widely used, and daily life is orderly, safe, and convenient. Public transport is excellent, while housing, dining, and private healthcare can be expensive. The climate is hot and humid year-round, with frequent rain. Foreign employees normally need an employer-sponsored work pass: an Employment Pass is generally used for qualifying professional roles, while an S Pass may apply to eligible associate-professional positions, subject to current salary, qualification, quota, and levy rules. Employers usually submit the application. Before relocating, candidates should confirm salary, accommodation, insurance, work-pass eligibility, and shift arrangements. Singapore offers excellent career development, but budgeting carefully is important.