Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, supports the Front Office Manager, and ensures smooth arrivals, departures, guest requests, room assignments, billing, and complaint resolution. Candidates typically need a diploma or degree in hospitality, several years of front-office experience, and strong knowledge of hotel operations. Excellent communication, leadership, problem-solving, and customer-service skills are expected. The successful candidate should be comfortable working shifts, including weekends and public holidays, remain calm under pressure, maintain Shangri-La service standards, and coordinate effectively with housekeeping, engineering, security, and other departments.

About the employer

Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Shangri-La Hotels and Resorts brand, which emphasizes warm Asian hospitality, personalized service, and high-quality guest experiences. Its Singapore properties serve business and leisure travelers and offer accommodation, dining, events, wellness, and other hospitality services. Employees generally work in an international environment with structured operating standards, opportunities for cross-department development, and exposure to luxury-hotel operations. Service excellence, professionalism, cultural awareness, teamwork, and attention to detail are important qualities for candidates seeking a role with Shangri-La.

Working in Singapore

Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is generally safe, efficient, and convenient, with excellent public transport, diverse food, shopping, parks, and entertainment. Housing can be expensive, particularly in central areas, so employees often compare shared accommodation with suburban options near MRT stations. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. The employer usually manages the application, while approval is handled by Singapore’s Ministry of Manpower. Candidates should confirm pass eligibility, medical requirements, accommodation, taxes, and relocation costs before accepting an offer.