Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for developing corporate, conference, incentive and group-event business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, several years of hotel sales experience, and a strong track record in MICE or corporate accounts. Candidates should understand the Indonesian market, maintain relationships with event planners and travel partners, negotiate contracts, prepare proposals and achieve revenue targets. Excellent communication, presentation, networking and negotiation skills are essential. The role also expects strong commercial awareness, accurate forecasting, teamwork with operations departments, willingness to travel, and the ability to deliver polished client experiences in line with Shangri-La standards.

About the employer

Shangri-La is a major luxury hospitality group founded in Asia and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates under a service culture centered on warm hospitality, thoughtful guest care and high operating standards. Its properties commonly serve leisure travelers, luxury guests, corporate clients, weddings and large conferences, making MICE sales an important commercial function. In Indonesia, Shangri-La has established properties and a strong reputation among international and domestic travelers. Employees can expect structured hotel operations, multicultural teams, professional development opportunities and exposure to premium events and corporate accounts. Benefits and compensation vary by property, experience and local employment terms, but may include service charge, bonuses, meals, insurance, accommodation support or transport assistance.

Working in Indonesia

Indonesia offers hospitality and MICE opportunities across Bali, Java, Lombok, Batam and other tourism islands. Bali is the most internationally oriented, with a relaxed lifestyle, strong resort market and active wedding and conference business. Jakarta and Java provide larger corporate networks, offices and year-round events, while Lombok and Batam offer growing resort and destination markets. Indonesian culture values respect, community, hospitality and religious diversity; modest dress and sensitivity to local customs are important. Living costs vary, with Bali and Jakarta generally more expensive than many other areas. Foreign employees normally need employer sponsorship and an appropriate work and stay permit, commonly arranged through the company before employment begins. Candidates should verify current immigration rules, medical requirements, tax obligations and relocation benefits. English is valuable in international hotels, while Indonesian language skills improve daily life and client relationships.