Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel or resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hospitality or business management and several years of experience in luxury hotels, resorts, or international properties, including supervisory or departmental leadership experience. Strong communication, problem-solving, budgeting, and team-management skills are essential. The successful candidate is expected to be visible, hands-on, commercially aware, and capable of responding calmly to operational challenges. Flexibility, cultural awareness, professional presentation, and a strong commitment to Shangri-La’s service standards are also important.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and premium guest experiences. Its Philippine properties serve both leisure and business travelers and are supported by restaurants, spas, meeting facilities, and resort activities. Shangri-La places strong emphasis on employee development, operational excellence, sustainability, and creating memorable stays for guests. Depending on the property, employees may work in a major business center such as Manila or in a resort destination such as Boracay or Cebu. Benefits and compensation commonly vary by property, seniority, and whether accommodation or service charge is included.

Working in Philippines

The Philippines offers opportunities in luxury hotels, resorts, restaurants, tourism, aviation, events, and related services. Manila and Luzon provide the widest corporate and hospitality market, while Cebu, Boracay, Palawan, and Mindanao offer strong resort and tourism careers. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in professional settings. Lifestyle costs vary: Manila is busy and comparatively expensive, while provincial islands offer a slower pace and lower daily expenses, though transport and specialist services may be limited. Foreign hires generally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit with a 9(g) work visa; rules should be confirmed with Philippine authorities. Relocating employees should arrange housing, health insurance, banking, tax registration, and travel plans before arrival. Weather is tropical, with a rainy season and occasional typhoons.