Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Summer Palace, Shangri-La Hong Kong, welcomes guests, manages table assignments and reservations, escorts diners to tables, and supports smooth restaurant operations. Candidates should have hospitality or restaurant experience, strong communication skills, a polished appearance, and a warm, professional manner. Knowledge of fine dining service and reservation systems is advantageous. The role requires teamwork, attention to detail, confidence when handling guest requests, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. English and Cantonese are generally valuable for serving local and international guests.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for personalized service, high-quality accommodation, dining, wellness facilities, and strong attention to guest experience. Shangri-La Hong Kong includes luxurious city hotels such as Island Shangri-La and Kowloon Shangri-La, with renowned restaurants including the Michelin-starred Summer Palace. The company promotes service excellence, cultural awareness, professional development, and teamwork. Employees typically work in an international environment with structured hotel standards and opportunities to build careers across different departments and properties.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, and professional services. Its culture combines Cantonese traditions, international influences, festivals, temples, modern arts, and an energetic dining scene. The lifestyle is fast-paced and convenient, with excellent public transport, vibrant neighborhoods, hiking trails, beaches, and abundant shopping and entertainment. Accommodation can be expensive, especially in central areas, so many employees live in Kowloon or the New Territories and commute by MTR. Foreign employees generally need an employment visa sponsored by their employer before starting work; eligibility depends on qualifications, experience, salary, and the role’s benefit to Hong Kong. Employers commonly provide guidance with visa paperwork, while flights, housing, insurance, and relocation support vary by contract. Cantonese is widely spoken, but English is important in international hotels.