Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages guest room reservations, amendments, cancellations and enquiries through telephone, email and booking systems. The role typically requires hospitality or customer-service experience, strong English communication skills, accurate data entry and familiarity with hotel reservation systems or Opera. Knowledge of room types, rates, packages, promotions and hotel policies is expected. The candidate should be service-oriented, confident, organised and able to handle multiple requests professionally. Flexibility to work shifts, weekends and public holidays is usually required. Experience in an international luxury hotel, knowledge of additional languages and strong selling or upselling skills would be advantageous. The successful candidate is expected to maintain accurate records, achieve service standards and coordinate effectively with Front Office, Sales and Revenue teams.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Traders and Kerry brands, known for personalised service, comfortable surroundings and strong Asian hospitality values. Shangri-La Singapore is a prominent five-star property set in extensive tropical gardens near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, leisure amenities and wellness services for business and leisure travellers. Employees typically work in a multicultural environment with structured hotel operations and opportunities to develop careers across departments and destinations. The group places emphasis on guest satisfaction, teamwork, service excellence, professional standards and creating memorable experiences.

Working in Singapore

Singapore is a compact, highly connected city-state with strong opportunities in hotels, tourism, restaurants, retail, finance, technology and logistics. Hospitality workers can find roles in luxury hotels, resorts, restaurants, attractions and corporate travel, although competition is considerable. The culture is multicultural, orderly and generally respectful, with English widely used alongside Mandarin, Malay and Tamil. Life is safe and convenient, supported by excellent public transport, modern healthcare and abundant dining and entertainment. Housing can be expensive, particularly near central areas, so many employees share accommodation or live outside Orchard and the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to eligibility and government approval. Candidates should secure a written offer and confirmed pass before relocating. Singapore has a tropical climate, with year-round heat, humidity and frequent rain.