Team Leader, Dining Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Team Leader, Dining Reservations will supervise daily restaurant booking operations, manage reservation requests through telephone, email and online channels, maintain accurate guest profiles, and coordinate closely with restaurants, front office and food-and-beverage teams. Candidates should have experience in restaurant reservations, guest services or hospitality, along with strong communication, organisational and problem-solving skills. Familiarity with reservation systems, dining operations and Microsoft Office is useful. The successful candidate is expected to lead and coach the reservations team, handle guest concerns professionally, maximise table utilisation, maintain service standards and work flexibly across shifts, weekends and public holidays. Fluency in English is essential; additional languages and experience in a luxury hotel environment would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for personalised service, premium accommodation, destination dining and a strong emphasis on genuine Asian hospitality. Shangri-La Singapore is a landmark city resort set amid extensive landscaped gardens near Orchard Road. It offers guest rooms and suites, restaurants, meeting facilities, wellness services and family-oriented amenities. The company typically provides employees with structured training, opportunities for internal mobility and exposure to international hospitality standards. Service quality, teamwork, cultural awareness and attention to detail are central to its workplace expectations.

Working in Singapore

Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe, efficient and convenient, supported by excellent public transport, modern healthcare and diverse dining, although housing and daily expenses can be relatively high. Employees commonly live near MRT lines or in suburban areas for better value. Foreign workers generally need an employer-sponsored work pass; hotel and service roles may qualify for an S Pass or Work Permit, subject to government requirements, salary thresholds and quotas. Employers usually guide successful candidates through the application process. New arrivals should arrange suitable accommodation, health insurance, banking access and tax registration, and check current immigration rules before relocating.