Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and promotional activities. Typical requirements include a diploma or degree in hospitality, marketing, business or a related field, relevant hotel or administrative experience, strong written and verbal communication skills, and good computer proficiency. The candidate is expected to coordinate campaigns, sales calls, client correspondence, events, reports and promotional materials while maintaining accurate records and meeting deadlines. Strong organisation, attention to detail, teamwork and a professional service attitude are essential. Experience with hotel systems, social media, digital marketing and corporate or leisure accounts would be advantageous. Flexibility, initiative and the ability to work in a fast-paced hospitality environment are also expected.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Africa. The company is recognised for warm Asian hospitality, high service standards and destination-focused properties. In Malaysia, Shangri-La operates prominent hotels and resorts in locations including Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria. Its teams serve leisure travellers, corporate guests, meetings and events, combining accommodation with restaurants, wellness facilities and recreational experiences. Employees generally work in an international environment with structured operational standards, guest-focused training and opportunities to develop across hotel departments and properties. A Sales & Marketing Coordinator would typically support revenue generation, brand visibility, client relationships and the promotion of rooms, dining, meetings and resort experiences.

Working in Malaysia

Malaysia offers hospitality, sales, marketing and tourism opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is especially attractive for island-resort careers, with a relaxed lifestyle, beaches, mangroves and a strong tourism economy. Penang combines heritage culture, excellent food and a more urban working environment, while Sabah provides access to diving, nature and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels and business. Living costs vary, with resort islands often requiring planning for accommodation and transport. Foreign employees normally need employer sponsorship for an Employment Pass, and should not begin work before approval. Employers commonly assist with documentation, but candidates should confirm salary, housing, insurance, taxes and relocation support before accepting an offer. Weather is tropical year-round, with monsoon patterns varying by coast.